Effective Date: October 10, 2024
At MALTONE HOLDINGS LTD, we are committed to providing high-quality products and services. However, we understand that there may be instances where refunds or returns are necessary. This Refund and Returns Policy outlines the conditions under which refunds, exchanges, or returns are processed, ensuring transparency and customer satisfaction.
1. Refund Policy
1.1 Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Order Cancellation: If you cancel your order before it has been processed or shipped, you are eligible for a full refund.
- Product Damage or Defects: If the products you receive are damaged during shipping or are defective upon arrival, you are eligible for a refund or replacement.
- Incorrect Product: If you receive a product that does not match your order, you may request a refund or exchange.
1.2 Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- Change of Mind: We do not offer refunds for products if you change your mind after the purchase is complete.
- Late Cancellation: If you cancel the order after it has been shipped or processed, a refund will not be issued.
- Non-Qualifying Products: Products that are perishable or have been altered, used, or damaged by the customer are not eligible for refunds.
1.3 Refund Process
- Once your refund request is approved, the refund will be processed within 14-21 business days.
- Refunds will be made to the original payment method. You will receive a confirmation email once the refund has been initiated.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
2. Returns and Exchanges
2.1 Eligibility for Returns
Returns may be accepted under the following conditions:
- Damaged or Defective Products: Products that arrive damaged or defective can be returned for a full refund or exchange within 30 days of receipt.
- Incorrect Product: If you receive a product that is not as described, you may return it for a replacement or refund.
2.2 Return Process
- To initiate a return, please contact our customer support team at info@maltoneholdingsltd.com with your order details and the reason for the return.
- Our team will provide you with return instructions, including the return address and any applicable shipping labels.
- Returns must be made within 30 days of receipt of the product. Items returned after 30 days may not be eligible for a refund or exchange.
2.3 Shipping for Returns
- In cases where the product is defective, damaged, or incorrect, MALTONE HOLDINGS LTD will cover the return shipping costs.
- For other returns that meet our policy requirements, the customer is responsible for covering the shipping costs.
3. Exchanges
- If you wish to exchange a product for a different size, type, or model, you may contact us to arrange an exchange, subject to product availability.
- Exchanges must meet the same eligibility criteria as returns, and the customer may be responsible for shipping costs, depending on the reason for the exchange.
4. Contact Information
For any questions regarding our Refund and Returns Policy or to initiate a return or refund request, please contact us at:
Email: info@maltoneholdingsltd.com
Phone: +447883155673
Website: https://maltoneholdingsltd.com
